Agentic maturity, designed for scale
Design for scale from the start, with the right balance of people and agents. Too few agents per person leaves capacity unused. Too many overloads the people who review their work.
- 01
Individual augmentation
Agents automate basic tasks.
- Platform
- A secure, easy-to-use, single-user agent environment, such as a local app or browser extension
- Data
- The individual’s context: email, calendar, files and a standard knowledge base
- AI
- Capable foundation models for reasoning and instruction following, with retrieval
- 02
Workflow automation
Agents automate existing, low-complexity workflows.
- Platform
- A shared agent runtime with an API gateway for basic monitoring and logging
- Data
- Structured system data such as CRM and ERP, workflow data and schemas
- AI
- Small task-specific models for classification and extraction, with tool calling on enterprise APIs
- 03
Functional agentic workflows
Agents redesign team workflows.
- Platform
- A central orchestration layer with tools for hand-offs, audits and compliance
- Data
- Cross-system data streams, with feedback loops for learning and tuning
- AI
- Multi-agent systems with advanced planning and self-correction
- 04
Cross-functional agentic systems
Agents drive complex, cross-functional workflows and decisions.
- Platform
- Agent networks with governance, security, sandboxing and simulation environments
- Data
- Unstructured data, data mesh and federated access across domains
- AI
- Goal-driven agents with long-term memory and automated experimentation
Each level builds on the one before it.









